As an Airlines Executive in Siliguri, your role will involve engaging with customers and facilitating their travel needs. This is a full-time position that requires you to work from the office.
**Key Responsibilities:**
- **Customer Service Support**: Interact with customers to answer questions about flight information, ticket bookings, and travel guidelines, ensuring they have a positive travel experience.
- **Ticket Booking Assistance**: Help customers in booking their flights by guiding them through the online system or in-person processes, ensuring accuracy and efficiency.
- **Issue Resolution**: Address and resolve any issues faced by customers, such as changes in flight schedules or cancellations, to maintain credibility and trust.
- **Documentation Handling**: Maintain and organize customer records and travel documents, ensuring confidentiality and accuracy in data handling.
- **Promoting Airline Services**: Inform customers about various services offered by the airline, such as upgrades or special offers, to enhance their travel experience.
**Required Skills and Expectations:**
Candidates should have a positive attitude and excellent communication skills to interact with customers effectively. Basic computer knowledge is necessary to assist with bookings and manage documentation. A strong willingness to learn and adapt to new processes is essential, especially for those new to the industry. Good problem-solving skills will help you address customer concerns promptly. A cheerful demeanor and commitment to providing excellent customer service will be crucial in this role. A complete education up to the 10th standard is required, with 0-1 year of relevant experience preferred but not mandatory.
Experience
0 - 1 Years
No. of Openings
67
Education
10th Pass
Role
Airlines Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
PF, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab