Airline Customer Service Representative Fresher

- Assist customers with booking flights, changing reservations, and resolving issues related to their travel plans: As an Airline Customer Service Representative, you will be responsible for providing excellent customer service to passengers by assisting them with various aspects of their journey, such as booking tickets, making changes to existing reservations, and addressing any concerns or problems they may have.

- Answer customer inquiries via phone, email, and in-person: You will be required to respond to customer queries promptly and professionally through various communication channels, ensuring that their questions are answered and issues are resolved in a timely manner.

- Handle customer complaints and escalate to management when necessary: In this role, you will need to manage customer complaints effectively by listening to their concerns, finding solutions to their problems, and escalating issues to higher management if needed to ensure customer satisfaction.

- Provide information on flight schedules, fares, and policies: It is essential to have a thorough understanding of the airline's services, including flight schedules, ticket prices, and company policies, in order to provide accurate and helpful information to customers.

Skills and Expectations:

- Strong communication skills: You must be able to communicate clearly and effectively with customers to understand their needs and provide assistance.

- Customer-oriented attitude: Being customer-focused and empathetic is crucial for this role to ensure a positive experience for passengers.

- Ability to work under pressure: The airline industry can be fast-paced and demanding, so the ability to work well under pressure and handle stressful situations is essential.

- Basic computer skills: Proficiency in using computer systems and software is necessary to assist customers with booking flights and accessing information.

• Experience

  0 - 1 Years

• No. of Openings

  45

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  dum dum airport