Airline Customer Service Representative || Freshers & Experienced

Flyhie Aviation

0 - 1 Years
33 Openings
3.3 - 6.5 Lac/Yr
Posted today
Face-to-Face interview
Patna

Key Skills

Airline Operations Airline Customer Service Representative Airline Supervisor Airline Customer Service

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Job Description

- Handle customer inquiries and provide accurate information: As an airline customer service representative, you will be responsible for answering customer inquiries via phone, email, or in person. You will need to provide accurate and up-to-date information regarding flight schedules, ticket prices, baggage policies, and other related topics.

- Assist customers with booking and reservations: You will assist customers with booking flights, making reservations, and processing payments. This will require you to have a good understanding of the airline's booking system and be able to guide customers through the process efficiently.

- Resolve customer complaints and issues: It will be your responsibility to address customer complaints and resolve any issues they may have. This could involve helping customers with lost baggage, flight delays, or other problems they may encounter while traveling with the airline.

- Process ticket changes and cancellations: You will need to be familiar with the airline's ticket change and cancellation policies and assist customers with making changes to their bookings or cancelling their tickets when necessary.

Required Skills and Expectations:

- Excellent communication skills: You must have strong verbal and written communication skills to effectively assist customers and provide them with the information they need.

- Customer service experience: While no prior experience is required for this role, any previous experience in customer service will be beneficial.

- Basic computer skills: You should be comfortable using a computer and have basic knowledge of software programs such as Microsoft Office.

- Ability to work in a fast-paced environment: Working in the airline industry can be fast-paced and stressful at times, so you should be able to work well under pressure and handle multiple tasks simultaneously.