Airline Customer Service Representative || Freshers & Experienced

As an Airline Customer Service Representative, you will play a vital role in ensuring that passengers have a smooth and pleasant experience with our airline. You will assist customers with their inquiries, booking processes, and support during their travel.

**Key Responsibilities:**

- **Assist Passengers:** Provide friendly and knowledgeable assistance to customers about flight schedules, ticket prices, and airport services to help them plan their journeys.

- **Handle Reservations:** Manage flight bookings, changes, and cancellations efficiently while ensuring that all customer information is accurate in the system.

- **Resolve Issues:** Address customer complaints and issues promptly, offering solutions or escalation as needed to ensure satisfaction.

- **Check-in Support:** Guide passengers through the check-in process, ensuring they understand ticketing information and necessary travel documents.

- **Flight Information:** Keep customers informed about flight delays, cancellations, and gate changes, providing timely updates for their convenience.

Required skills and expectations for this position include:

- **Communication Skills:** You should have excellent verbal communication to interact with customers clearly and politely.

- **Customer Service Focus:** A strong desire to help others and the ability to handle customer concerns effectively is important.

- **Basic Computer Knowledge:** Familiarity with computers and basic software applications is essential to manage bookings and customer data.

- **Team Player:** Being cooperative and supportive within a team environment to ensure smooth operations is crucial.

- **Adaptability:** Flexibility to handle various situations and a willingness to learn will help you succeed in this role.

If you are enthusiastic about helping customers and are ready to start your career in the airline industry, we encourage you to apply.

• Experience

  0 - 1 Years

• No. of Openings

  62

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata