Face-to-Face For Airline Customer Service Representative Jobs (Freshers)

We are looking for an Airline Customer Service Executive to join our team in Durgapur. This full-time position is perfect for individuals who have recently completed their education and are eager to start a career in the airline industry.

**Key Responsibilities:**

- **Customer Interaction:** Provide excellent customer service by assisting passengers with inquiries, ticket booking, and travel-related issues. This role involves direct communication with customers, ensuring their needs are met promptly and professionally.

- **Ticketing Support:** Help customers with the ticket purchasing process, including explaining flight options, fares, and resolving any ticketing issues. You'll play a crucial role in making travel arrangements simple and accessible.

- **Problem Resolution:** Address any concerns or complaints raised by customers, working towards a swift and satisfactory resolution. It’s essential to have patience and empathy to understand customer feelings while providing solutions.

- **Documentation and Coordination:** Ensure all travel documents are processed accurately and coordinate with other airline departments as needed. Attention to detail is vital to maintain smooth operations.

- **Flight Information Updates:** Keep customers informed about flight schedules, delays, and cancellations. Your proactive updates will help travelers stay informed and adjust their plans accordingly.

**Required Skills and Expectations:**

Candidates should possess strong communication and interpersonal skills to interact effectively with customers. A basic understanding of computer systems is essential for managing bookings and inquiries. A positive attitude, willingness to learn, and the ability to work in a team are important traits for success in this role. Flexibility in working hours to accommodate the airline schedule is also expected.

• Experience

  0 - 1 Years

• No. of Openings

  53

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata