Fresher hiring for Airline Customer Service Representative

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We are looking for an Airline Customer Service Executive in Pashchim Champaran, India. This entry-level full-time position is ideal for those eager to start their career in the airline industry, focusing on providing excellent customer support.

Key Responsibilities:

1. Customer Assistance: Answer customer inquiries related to flight schedules, booking processes, and ticket information, ensuring clear and accurate communication to enhance customer satisfaction.

2. Complaint Resolution: Address customer complaints or issues promptly and professionally, aiming to resolve concerns effectively while maintaining a positive relationship.

3. Booking Management: Assist customers with booking flight tickets, modifying reservations, and issuing boarding passes. Ensure that all information is processed accurately and efficiently.

4. Flight Information Updates: Keep customers informed about any changes to flight times, delays, or cancellations, and provide alternatives as necessary to minimize inconvenience.

5. Collaboration with Team: Work closely with other team members and departments to ensure seamless customer service and efficient communication throughout the organization.

Required Skills and Expectations:

Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A strong customer service mindset and the ability to remain calm under pressure are essential. Attention to detail is crucial for handling bookings and resolving issues accurately. Basic computer skills are expected to manage different software related to customer service and bookings. Additionally, candidates should be team-oriented and willing to learn in a fast-paced environment.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, ESI, Food/Meals, Accommodation

• Walk-in interview location

  kolkata