- Responsible for issuing, changing, and canceling airline tickets for customers: The Air Ticketing Staff will be in charge of processing ticket sales and managing reservations for customers, ensuring accuracy and efficiency in the ticketing process.
- Provide excellent customer service to passengers: It is important for the Air Ticketing Staff to assist passengers with inquiries, provide information on flight schedules, and address any concerns or issues they may have in a professional and courteous manner.
- Coordinate with airline staff and ground crew: The Air Ticketing Staff will need to collaborate with airline personnel and ground staff to ensure smooth check-in procedures, handle baggage, and assist with boarding processes at the airport.
- Handle administrative tasks related to ticketing: This may include maintaining records of ticket sales, processing payments, and preparing reports for management.
- Strong communication skills: The ideal candidate should have excellent communication skills to interact effectively with customers, airline staff, and colleagues.
- Detail-oriented and organized: It is crucial for the Air Ticketing Staff to pay close attention to detail, accurately process ticketing information, and keep track of multiple reservations and schedules.
- Ability to work in a fast-paced environment: The job may require multitasking, working under pressure, and adapting to changing flight schedules or customer needs quickly and efficiently.