- responsible for issuing, changing, and canceling airline tickets for customers: the air ticketing staff will be in charge of processing ticket sales and managing reservations for customers, ensuring accuracy and efficiency in the ticketing process.
- provide excellent customer service to passengers: it is important for the air ticketing staff to assist passengers with inquiries, provide information on flight schedules, and address any concerns or issues they may have in a professional and courteous manner.
- coordinate with airline staff and ground crew: the air ticketing staff will need to collaborate with airline personnel and ground staff to ensure smooth check-in procedures, handle baggage, and assist with boarding processes at the airport.
- handle administrative tasks related to ticketing: this may include maintaining records of ticket sales, processing payments, and preparing reports for management.
- strong communication skills: the ideal candidate should have excellent communication skills to interact effectively with customers, airline staff, and colleagues.
- detail-oriented and organized: it is crucial for the air ticketing staff to pay close attention to detail, accurately process ticketing information, and keep track of multiple reservations and schedules.
- ability to work in a fast-paced environment: the job may require multitasking, working under pressure, and adapting to changing flight schedules or customer needs quickly and efficiently.