We are looking for an enthusiastic Air Ticketing Staff member to join our team in Patna. This entry-level position is ideal for candidates with a passion for travel and customer service.
Key Responsibilities:
- **Booking Air Tickets:** Assist customers in booking flights based on their travel preferences. You will need to understand their needs and provide options that suit them best.
- **Handling Inquiries:** Respond to customer queries via phone or in-person regarding flight schedules, ticket prices, and travel regulations. Clear communication is essential to ensure customer satisfaction.
- **Processing Payments:** Make sure that all transactions are handled accurately. You will collect payments for bookings and ensure that all financial records are maintained properly.
- **Issuing Tickets:** After bookings are confirmed, you will issue tickets to customers and provide them with necessary travel information.
- **Maintaining Records:** Keep detailed records of all transactions and customer interactions. This is important for follow-ups and ensuring smooth operations.
Required Skills and Expectations:
Candidates should possess strong communication skills and a friendly demeanor, as these are crucial in helping customers feel welcome. Attention to detail is necessary for accurately processing bookings and payments. Basic computer skills are required to operate reservation systems. A willingness to learn about the airline industry and its regulations is essential, as is the ability to work effectively in a team environment.