As an Air Ticketing Staff in Patna, India, you will be responsible for assisting customers in booking air tickets, providing information on flight schedules, and handling customer inquiries and concerns. Additionally, you will be required to maintain accurate records of ticket sales and payments.
Key responsibilities include processing ticket orders, confirming flight reservations, issuing tickets, and ensuring customer satisfaction throughout the booking process. You will also need to handle payment transactions, manage refunds and cancellations, and maintain a neat and organized ticketing counter.
To excel in this role, you should have strong communication and customer service skills, be detail-oriented, and have basic computer knowledge. Additionally, the ability to work efficiently under pressure, handle multiple tasks simultaneously, and resolve customer issues promptly is essential. A 10th Pass qualification is required for this entry-level position, and previous experience in a similar role is preferred but not mandatory. A willingness to learn and adapt to different situations is highly valued in this fast-paced environment.