As an Air Ticketing Staff in Murshidabad, you will play an essential role in helping customers with their travel plans. This is a full-time position where you will work from the office.
**Key Responsibilities:**
- **Customer Service:** Interact with clients to understand their travel needs and provide them with travel options tailored to their preferences.
- **Ticket Booking:** Use booking systems to reserve air tickets, ensuring accuracy in details such as names, travel dates, and destinations.
- **Payment Processing:** Handle payments for ticket bookings and provide receipts to customers, ensuring secure and efficient transactions.
- **Travel Documentation:** Assist customers in understanding travel documents required for their journeys, such as visas and identification.
- **Problem Resolution:** Address any issues or changes related to bookings, helping customers find suitable resolutions to ensure a pleasant travel experience.
- **Record Keeping:** Maintain accurate records of bookings and customer interactions for future reference and reporting.
**Required Skills and Expectations:**
- A minimum educational qualification of 10th pass is required, ensuring you have a foundational level of education.
- Strong communication skills are essential, allowing you to clearly convey information and assist customers effectively.
- Basic knowledge of computers and ticketing software is preferred, enabling you to navigate booking systems efficiently.
- A customer-oriented attitude is critical, as you will be dealing with clients regularly and must provide a positive experience.
- Ability to work as part of a team while also being self-motivated to handle tasks independently.