As an Air Ticketing Staff member in Kolkata, your role will involve providing excellent service to customers and efficiently managing ticketing processes.
**Key Responsibilities:**
- **Ticket Booking:** Handle customer requests for flight bookings, ensuring all details are accurate and comply with airline procedures.
- **Customer Support:** Assist passengers with inquiries about flight schedules, fares, and travel options, providing friendly and helpful service.
- **Data Entry:** Input and maintain accurate booking information in the system, ensuring all records are updated and error-free.
- **Payment Processing:** Manage payment transactions securely and confirm bookings upon successful payment.
- **Problem Resolution:** Address and resolve any issues that may arise with bookings or customer complaints in a timely manner.
- **Coordination with Airlines:** Communicate with airlines regarding special requests and changes, ensuring smooth operations.
**Required Skills and Expectations:**
Candidates should possess strong communication skills, as they will interact with customers regularly. Attention to detail is crucial for maintaining accurate booking records and addressing customer needs effectively. Basic computer skills are required to manage ticketing software and data entry tasks.
Freshers with a 10th-grade education are encouraged to apply. A proactive attitude and willingness to learn about the travel industry are essential. Male candidates are preferred for this position, and it is a full-time office-based job.