We are seeking enthusiastic candidates for the position of Air Ticketing Staff in Kolkata. This full-time role is an exciting opportunity for freshers who are eager to start their career in the travel industry. The ideal candidate will be responsible for various tasks related to air ticketing, ensuring a smooth booking experience for customers.
**Key Responsibilities:**
- **Ticket Booking**: Assist customers in booking flight tickets, ensuring they receive the best options and prices based on their travel needs.
- **Customer Service**: Provide excellent service by addressing customer inquiries, resolving issues, and guiding them through the ticketing process.
- **Reservation Management**: Manage flight reservations by entering customer details accurately into the system and confirming bookings promptly.
- **Fare Calculation**: Calculate ticket fares, taxes, and fees to provide customers with clear pricing information before finalizing their bookings.
- **Documentation**: Prepare and maintain accurate records of all ticket sales, changes, and cancellations, ensuring compliance with company policies.
**Required Skills and Expectations:**
Candidates must have at least a 10th-grade education and should display strong communication skills, both verbal and written. Attention to detail is crucial for accurately processing bookings and managing customer information. A basic understanding of airline operations and ticket pricing will be an advantage. Ideal candidates should be capable of working in a fast-paced environment and must be comfortable using computers and booking systems. A passion for travel and helping customers will enhance the work experience in this role.