key responsibilities:
1. handling air ticket booking: as an air ticketing staff, you will be responsible for booking air tickets for customers according to their preferences and budget.
2. providing customer service: you will assist customers with any queries or issues regarding their air travel, ensuring a smooth and pleasant experience.
3. managing ground operations: your role will also involve coordinating with ground staff to ensure efficient flight operations and timely departures.
4. handling air cargo: you will be responsible for managing and processing air cargo shipments, ensuring proper handling and delivery.
5. ensuring compliance: you will need to ensure that all air ticketing and ground management processes are in compliance with industry regulations and standards.
required skills and expectations:
1. good communication skills: you should have excellent communication skills to interact with customers and colleagues effectively.
2. attention to detail: accuracy and attention to detail are crucial in air ticketing and ground management to avoid errors.
3. basic computer skills: knowledge of computer systems and ticketing software is necessary for this role.
4. customer service orientation: a customer-centric approach is essential to provide excellent service to passengers.
5. ability to work under pressure: the job may involve handling multiple tasks simultaneously, so the ability to work under pressure is important.