Key Responsibilities:
1. Handling air ticket booking: As an Air Ticketing Staff, you will be responsible for booking air tickets for customers according to their preferences and budget.
2. Providing customer service: You will assist customers with any queries or issues regarding their air travel, ensuring a smooth and pleasant experience.
3. Managing ground operations: Your role will also involve coordinating with ground staff to ensure efficient flight operations and timely departures.
4. Handling air cargo: You will be responsible for managing and processing air cargo shipments, ensuring proper handling and delivery.
5. Ensuring compliance: You will need to ensure that all air ticketing and ground management processes are in compliance with industry regulations and standards.
Required Skills and Expectations:
1. Good communication skills: You should have excellent communication skills to interact with customers and colleagues effectively.
2. Attention to detail: Accuracy and attention to detail are crucial in air ticketing and ground management to avoid errors.
3. Basic computer skills: Knowledge of computer systems and ticketing software is necessary for this role.
4. Customer service orientation: A customer-centric approach is essential to provide excellent service to passengers.
5. Ability to work under pressure: The job may involve handling multiple tasks simultaneously, so the ability to work under pressure is important.