- Responsible for handling air ticket reservations, issuing tickets, and processing payments for customers. This involves understanding the flight schedules, pricing, and availability to provide accurate information to customers.
- Assist customers with booking changes, cancellations, and refunds as per airline policies and procedures. This requires good communication skills to handle customer inquiries and provide solutions to their concerns.
- Coordinate with airlines, travel agencies, and other departments to ensure smooth operations and resolve any issues that may arise during the ticketing process.
- Manage ground operations such as baggage handling, check-in procedures, and boarding processes to ensure a seamless experience for passengers.
- Handle air freight and cargo services, including processing shipments, tracking deliveries, and coordinating logistics to ensure timely and efficient handling of goods.
Skills and Expectations:
- Strong attention to detail and accuracy in processing ticketing transactions.
- Excellent communication skills to interact with customers, airlines, and other stakeholders.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of basic computer skills and familiarity with ticketing systems.
- Willingness to work flexible hours and weekends as required in the aviation industry.