- responsible for handling air ticket reservations, issuing tickets, and processing payments for customers. this involves understanding the flight schedules, pricing, and availability to provide accurate information to customers.
- assist customers with booking changes, cancellations, and refunds as per airline policies and procedures. this requires good communication skills to handle customer inquiries and provide solutions to their concerns.
- coordinate with airlines, travel agencies, and other departments to ensure smooth operations and resolve any issues that may arise during the ticketing process.
- manage ground operations such as baggage handling, check-in procedures, and boarding processes to ensure a seamless experience for passengers.
- handle air freight and cargo services, including processing shipments, tracking deliveries, and coordinating logistics to ensure timely and efficient handling of goods.
skills and expectations:
- strong attention to detail and accuracy in processing ticketing transactions.
- excellent communication skills to interact with customers, airlines, and other stakeholders.
- ability to multitask and prioritize tasks in a fast-paced environment.
- knowledge of basic computer skills and familiarity with ticketing systems.
- willingness to work flexible hours and weekends as required in the aviation industry.