- **Air Ticketing:** Responsible for selling airline tickets to customers, providing information on flights, prices, and schedules.
- **Ground Management:** Assisting passengers with check-in, baggage handling, and ensuring a smooth boarding process at the airport.
- **Ground Staff:** Providing assistance to passengers on the ground, resolving any issues or concerns they may have before or after their flight.
- **Basic computer skills:** Proficient in using computer systems to book flights, manage reservations, and process payments accurately.
- **Good communication skills:** Clear and effective communication with customers to provide them with necessary information and assistance.
- **Customer service orientation:** Ability to prioritize customer satisfaction and ensure their needs are met in a prompt and professional manner.
- **Attention to detail:** Precise handling of ticketing and reservation procedures to avoid errors and ensure efficient customer service.
- **Team player:** Collaborate with colleagues to ensure smooth operations and assist each other as needed.
- **Adaptability:** Ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining composure.