- **air ticketing:** responsible for selling airline tickets to customers, providing information on flights, prices, and schedules.
- **ground management:** assisting passengers with check-in, baggage handling, and ensuring a smooth boarding process at the airport.
- **ground staff:** providing assistance to passengers on the ground, resolving any issues or concerns they may have before or after their flight.
- **basic computer skills:** proficient in using computer systems to book flights, manage reservations, and process payments accurately.
- **good communication skills:** clear and effective communication with customers to provide them with necessary information and assistance.
- **customer service orientation:** ability to prioritize customer satisfaction and ensure their needs are met in a prompt and professional manner.
- **attention to detail:** precise handling of ticketing and reservation procedures to avoid errors and ensure efficient customer service.
- **team player:** collaborate with colleagues to ensure smooth operations and assist each other as needed.
- **adaptability:** ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining composure.