- Responsible for booking air tickets for customers: Air Ticketing Staff will be in charge of assisting customers with booking their flights, selecting appropriate seats, confirming reservations, and issuing tickets.
- Manage ground operations: Air Ticketing Staff will be responsible for coordinating ground operations, ensuring smooth check-in processes, handling baggage, and assisting passengers with boarding.
- Handle air cargo management: Air Ticketing Staff will oversee the handling and transportation of cargo, ensuring it is properly loaded onto the aircraft and delivered to the correct destination.
- Provide customer service: Air Ticketing Staff will interact with customers, addressing any inquiries or concerns they may have regarding their flights, itinerary changes, or additional services.
- Ensure compliance with airline regulations: Air Ticketing Staff must adhere to airline policies and regulations, ensuring all ticketing and cargo operations are conducted in accordance with industry standards.
Required skills and expectations:
- Must have excellent communication skills to interact with customers and provide assistance.
- Basic computer knowledge for booking tickets and managing ground operations electronically.
- Ability to work under pressure and handle stressful situations professionally.
- Willingness to work in a fast-paced environment and adapt to changing schedules.
- Attention to detail to ensure accuracy in ticketing and cargo management processes.
- Must be a team player and collaborate effectively with colleagues to ensure smooth operations.