- responsible for booking air tickets for customers: air ticketing staff will be in charge of assisting customers with booking their flights, selecting appropriate seats, confirming reservations, and issuing tickets.
- manage ground operations: air ticketing staff will be responsible for coordinating ground operations, ensuring smooth check-in processes, handling baggage, and assisting passengers with boarding.
- handle air cargo management: air ticketing staff will oversee the handling and transportation of cargo, ensuring it is properly loaded onto the aircraft and delivered to the correct destination.
- provide customer service: air ticketing staff will interact with customers, addressing any inquiries or concerns they may have regarding their flights, itinerary changes, or additional services.
- ensure compliance with airline regulations: air ticketing staff must adhere to airline policies and regulations, ensuring all ticketing and cargo operations are conducted in accordance with industry standards.
required skills and expectations:
- must have excellent communication skills to interact with customers and provide assistance.
- basic computer knowledge for booking tickets and managing ground operations electronically.
- ability to work under pressure and handle stressful situations professionally.
- willingness to work in a fast-paced environment and adapt to changing schedules.
- attention to detail to ensure accuracy in ticketing and cargo management processes.
- must be a team player and collaborate effectively with colleagues to ensure smooth operations.