As an Air Ticketing Staff member, you will play a crucial role in helping customers plan their travel. Your primary responsibilities include the following:
- **Booking Air Tickets**: Assist customers in selecting and booking flights based on their preferences and requirements, ensuring accurate information about travel dates and routes.
- **Managing Reservations**: Handle changes or cancellations of tickets efficiently, providing customers with the best options and updating their bookings as necessary.
- **Customer Service**: Address inquiries from customers regarding flight details, luggage policies, and travel insurance, delivering exceptional service for a pleasant travel experience.
- **Payment Processing**: Process ticket payments securely and provide receipts to customers, ensuring compliance with company policies.
- **Information Updates**: Stay informed about flight schedules, promotions, and airline policies to provide customers with the most up-to-date information.
To be successful in this role, you should possess the following skills and qualities:
- **Communication Skills**: Strong verbal communication skills are essential to interact effectively with customers and understand their needs.
- **Problem-Solving Ability**: You should be able to think quickly and offer solutions to any travel-related issues that arise.
- **Attention to Detail**: Accuracy is critical in processing ticket information, so being detail-oriented is a must.
- **Basic Computer Skills**: Familiarity with computer systems and software to manage bookings and customer data is required.
- **Team Player**: The ability to work collaboratively in a team environment while maintaining a positive attitude is important for achieving shared goals.
Experience
0 - 1 Years
No. of Openings
43
Education
10th Pass
Role
Air Ticketing Staff
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab
Face Interview Location
KOLKATA