We are seeking enthusiastic Air Ticketing Staff to join our team in Dehradun. This role is ideal for freshers who are eager to start their careers in the travel industry.
Key Responsibilities include:
- **Customer Service**: Assist customers with their travel inquiries, providing them with accurate information about flight schedules, ticket prices, and travel requirements. Strong communication skills are essential for addressing customer needs effectively.
- **Ticket Booking**: Handle ticket bookings by using our booking systems to find and reserve the best flights for customers. Attention to detail is crucial to ensure correct bookings.
- **Payment Processing**: Manage the payment process for ticket sales, ensuring that transactions are completed smoothly and securely. You will need to be comfortable handling financial transactions.
- **Issue Resolution**: Address any issues or changes that may arise with bookings, such as cancellations or rebookings, helping customers navigate these challenges with ease.
Required skills and expectations include:
- **Communication Skills**: You must have good verbal and written communication skills to interact with customers and team members effectively.
- **Problem-Solving**: You need the ability to think critically and resolve customer issues promptly.
- **Computer Proficiency**: Familiarity with computer systems and software for booking and managing reservations is necessary, as you will be using these tools daily.
- **Adaptability**: The ability to learn quickly and adapt to changes in procedures or technology is important in this dynamic environment.