- Key Responsibilities:
1. Handle ticket sales: Sell air tickets to customers either in person or over the phone.
2. Provide customer service: Assist customers with booking flights, answering inquiries, and resolving issues.
3. Maintain booking records: Keep accurate records of all ticket sales and reservations.
4. Process payments: Collect payments from customers for ticket purchases and ensure accuracy in transactions.
5. Collaborate with airlines: Coordinate with airlines to check flight availability, schedules, and pricing for customers.
- Required Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with customers to understand their needs and provide assistance.
2. Attention to detail: Accurately process ticket sales, payments, and bookings to avoid errors.
3. Basic computer skills: Proficiency in using ticket booking systems and processing payments.
4. Customer service orientation: A focus on providing excellent service to ensure customer satisfaction.
5. Ability to work in a team: Collaborate with colleagues to ensure smooth operations and customer service.