As an Air Ticketing Staff, you will be responsible for assisting customers with booking flights, providing information on flight schedules, and processing ticket bookings efficiently. You will handle inquiries, resolve customer issues, and ensure a smooth booking process.
Key Responsibilities:
- Assist customers in booking flights and providing information on available options.
- Process ticket bookings accurately and efficiently.
- Handle customer inquiries and provide excellent customer service.
- Resolve customer issues related to bookings, cancellations, and refunds.
- Ensure compliance with airline policies and procedures.
Required Skills and Expectations:
- Excellent communication skills to interact with customers effectively.
- Strong attention to detail to ensure accurate ticket bookings.
- Basic computer skills to navigate booking systems and process transactions.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Customer-oriented mindset to provide top-notch service and resolve issues promptly.