We are looking for a dedicated Air Ticketing Staff member to assist our customers with booking and managing airline tickets. This position is ideal for recent high school graduates or those with minimal experience in the travel industry.
Key Responsibilities:
- **Booking Tickets**: Handle customer requests for booking flights, ensuring accuracy and efficiency in the ticketing process.
- **Customer Assistance**: Provide information about flight schedules, fares, and travel options, helping customers make informed decisions.
- **Problem Solving**: Assist customers with any issues related to their bookings, such as changes or cancellations, while ensuring a positive experience.
- **Record Keeping**: Maintain accurate records of bookings and payments, ensuring compliance with company policies and procedures.
- **Team Collaboration**: Work closely with other staff members to ensure smooth operations and handle any urgent customer needs efficiently.
Required Skills and Expectations:
Candidates should possess good communication skills to interact effectively with customers and colleagues. Attention to detail is crucial to avoid errors in bookings. Basic computer skills are necessary for using ticketing software and managing customer information. A friendly and helpful approach is essential to enhance customer satisfaction. Being a quick learner and having the ability to work in a fast-paced environment will be beneficial. A positive attitude and a willingness to assist customers are vital for success in this role.