We are seeking a motivated and detail-oriented Air Ticketing Staff to join our team in Ranchi. This full-time position is ideal for individuals looking to start their careers in the travel industry.
Key Responsibilities:
- **Ticket Booking**: Assist customers in booking air tickets through various platforms, ensuring all information is accurate and up to date.
- **Customer Service**: Provide excellent service by answering queries related to flight schedules, ticket prices, and travel policies, both in person and over the phone.
- **Document Handling**: Manage all necessary travel documents, including e-tickets and invoices, ensuring compliance with airline regulations.
- **Problem Solving**: Address any issues that may arise during the ticketing process, including cancellations, rescheduling, or refunds, while maintaining a positive customer experience.
- **Record Keeping**: Maintain organized records of all transactions and customer interactions, contributing to efficient business practices.
Required Skills and Expectations:
Candidates should possess a strong attention to detail and excellent communication skills. The role requires a basic understanding of travel procedures and an eagerness to learn about the airline industry. A friendly demeanor and the ability to handle stressful situations calmly are essential. Being a team player and having a proactive approach to problem-solving will set you apart in this dynamic work environment. A pass in the 10th grade is mandatory, while thoroughness and reliability are essential traits for success.