- responsible for managing ticket booking for customers: handling the process of booking air tickets for customers, ensuring accuracy and efficiency in the process.
- develop and maintain good customer relationships: interacting with customers to understand their travel needs, offering solutions, and ensuring a positive experience throughout the booking process.
- coordinate with airlines and other travel agencies: communicating with airlines and other travel agencies to secure the best deals and options for customers, ensuring smooth coordination and booking process.
- ensure compliance with airline policies and regulations: familiarizing yourself with airline policies and regulations, ensuring all bookings are in line with the requirements set by the airlines.
- assist in resolving customer queries and issues: addressing any customer concerns or issues related to ticket bookings, providing timely and effective solutions to ensure customer satisfaction.
required skills and expectations:
- excellent communication skills: ability to effectively communicate with customers, airlines, and other travel agencies to ensure smooth booking process.
- strong customer service skills: ability to understand customer needs and provide satisfactory solutions, ensuring a positive experience for customers.
- attention to detail: being detail-oriented to accurately book tickets and ensure compliance with airline policies.
- basic computer skills: familiarity with computer systems and ticket booking software to efficiently manage bookings.
- ability to work in a fast-paced environment: capacity to handle multiple bookings and customer queries in a timely manner.