- Responsible for managing ticket booking for customers: Handling the process of booking air tickets for customers, ensuring accuracy and efficiency in the process.
- Develop and maintain good customer relationships: Interacting with customers to understand their travel needs, offering solutions, and ensuring a positive experience throughout the booking process.
- Coordinate with airlines and other travel agencies: Communicating with airlines and other travel agencies to secure the best deals and options for customers, ensuring smooth coordination and booking process.
- Ensure compliance with airline policies and regulations: Familiarizing yourself with airline policies and regulations, ensuring all bookings are in line with the requirements set by the airlines.
- Assist in resolving customer queries and issues: Addressing any customer concerns or issues related to ticket bookings, providing timely and effective solutions to ensure customer satisfaction.
Required Skills and Expectations:
- Excellent communication skills: Ability to effectively communicate with customers, airlines, and other travel agencies to ensure smooth booking process.
- Strong customer service skills: Ability to understand customer needs and provide satisfactory solutions, ensuring a positive experience for customers.
- Attention to detail: Being detail-oriented to accurately book tickets and ensure compliance with airline policies.
- Basic computer skills: Familiarity with computer systems and ticket booking software to efficiently manage bookings.
- Ability to work in a fast-paced environment: Capacity to handle multiple bookings and customer queries in a timely manner.