We are looking for enthusiastic individuals to join our team as Air Ticketing Staff. This role is perfect for freshers who have completed at least 10th grade and want to start a career in the travel industry.
Key Responsibilities:
- Ticket Booking: Handle the booking of air tickets for customers efficiently using the airline's booking system, ensuring accuracy and timely confirmations.
- Customer Service: Provide exceptional assistance to customers regarding their travel inquiries, helping them select flights that fit their needs and budget.
- Fare Calculation: Analyze and calculate fares for different travel itineraries, ensuring customers receive the best rates and options available.
- Documentation Management: Keep all travel documents organized, including tickets, itineraries, and boarding passes, to support a smooth travel experience for customers.
- Issue Resolution: Address and resolve any issues related to bookings, cancellations, or changes in travel plans, assisting customers with a friendly and professional approach.
Required Skills and Expectations:
Candidates should have a strong desire to learn about the travel industry and excellent communication skills to interact with clients effectively. Attention to detail is important for accurately processing bookings and handling travel documentation. A customer-oriented approach is crucial, as the role involves assisting and guiding travelers through their ticketing needs. Basic computer skills are necessary for using reservation systems and managing customer information. Being a team player with a positive attitude will help you thrive in this fast-paced environment.