As an Air Ticketing Staff member based in Visakhapatnam, your primary role will be to assist customers in booking airline tickets and handling related queries. You will work in an office environment, where teamwork and communication are essential.
Key Responsibilities:
- Booking Airline Tickets: You will assist customers in selecting flights, checking availability, and completing their ticket purchases, ensuring a smooth and efficient booking process.
- Customer Assistance: Address and resolve customer queries related to ticketing, such as changes, cancellations, and travel guidelines, providing excellent customer service at all times.
- Data Entry: Accurately enter customer information and booking details into the system, maintaining clear records to ensure smooth operations and correct billing.
- Payment Processing: Handle payment transactions for ticket purchases, ensuring that all financial procedures are followed correctly to avoid discrepancies.
- Coordination with Airlines: Communicate with airline representatives to update and manage bookings, ensuring all customer needs are met promptly.
Required Skills and Expectations:
Candidates should have a minimum of a 12th-grade education. Strong communication and interpersonal skills are crucial for interacting effectively with customers. Basic computer skills, including familiarity with booking software and systems, are essential. A keen attention to detail will help in managing ticket information accurately. Being a team player and having a willingness to learn will greatly contribute to your success in this role. Freshers are encouraged to apply, as on-the-job training will be provided.