An Airline Ticketing Executive manages flight reservations, booking, and issuing domestic/international tickets for passengers or corporate clients. Key responsibilities include operating GDS systems (Amadeus, Galileo, Sabre), handling cancellations/reissues, providing fare information, and resolving customer queries, often requiring 01+ years of experience, IATA certification, and strong communication skills.
Core Responsibilities
Booking and Issuance: Booking, amending, and issuing flight tickets, including handling complex itineraries, reissuing, and cancellations.
GDS Operation: Utilizing Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre for reservations.
Customer Service: Answering inquiries regarding fares, flight schedules, availability, and baggage rules, often in a fast-paced environment.
Fare Calculation: Ensuring accuracy in ticket pricing and compliance with airline regulations.
Corporate Travel Management: Handling, tracking, and updating client profiles for corporate travel.
Required Skills and Qualifications
System Proficiency: Strong knowledge of GDS systems (Amadeus/Galileo/Sabre) is essential.
Experience: Generally requires 01 years of experience in the travel industry, with 13 years for senior roles.
Certifications: IATA certification is highly preferred.
Communication: Excellent verbal and written communication skills.
Flexibility: Ability to work in shifts, including weekends and holidays