We are seeking an enthusiastic Air Ticketing Executive to join our team in Ranchi. This is a full-time office-based role suitable for candidates with varying levels of experience, from freshers to those with up to six years in the field.
Key Responsibilities:
- Issuing Air Tickets: Handle the entire process of booking and issuing air tickets as per customer requirements while ensuring accuracy and compliance with airline policies.
- Customer Service: Provide excellent customer service by promptly addressing queries and offering information on flight schedules, fares, and policies.
- Reservation Management: Manage and maintain accurate records of flight bookings, passenger details, and transactions in the system to ensure seamless operations.
- Collaboration with Airlines: Work closely with airlines and travel partners to secure the best deals and resolve any issues related to bookings.
- Problem Resolution: Actively address and resolve any customer complaints or booking issues, ensuring a positive experience and satisfaction.
Required Skills and Expectations:
Candidates should have a minimum educational qualification of 10th grade. Strong communication skills are essential for interacting with customers and suppliers. A keen attention to detail is crucial to avoid errors in bookings and ensure accuracy in transactions. Basic knowledge of travel bookings and airline processes will be an advantage, but training will be provided. The ability to work effectively as part of a team, manage time efficiently, and adapt to a dynamic environment is expected in this role.