- responsible for managing air ticket bookings for customers
this includes helping customers with booking flights, providing information on available flights, and assisting with any changes or cancellations to bookings.
- handling ground management tasks at the airport
this involves coordinating with ground staff, ensuring smooth operations on the ground, and assisting passengers with any ground-related queries or issues.
- processing air freight and air cargo shipments
this includes managing the logistics of air freight and cargo, coordinating with airlines and clients, and ensuring timely and secure delivery of shipments.
- providing excellent customer service to all airline customers
this involves addressing customer queries, resolving complaints, and ensuring a positive experience for customers throughout their journey.
skills and expectations:
- strong communication skills
- ability to multitask and prioritize tasks effectively
- attention to detail
- good knowledge of air ticketing systems and processes
- proactive and quick problem-solving skills
- ability to work well under pressure and in a fast-paced environment
- basic computer skills
- willingness to work flexible hours, including weekends and holidays
- ability to work well in a team and collaborate with colleagues to ensure smooth operations.