- Responsible for managing air ticket bookings for customers
This includes helping customers with booking flights, providing information on available flights, and assisting with any changes or cancellations to bookings.
- Handling ground management tasks at the airport
This involves coordinating with ground staff, ensuring smooth operations on the ground, and assisting passengers with any ground-related queries or issues.
- Processing air freight and air cargo shipments
This includes managing the logistics of air freight and cargo, coordinating with airlines and clients, and ensuring timely and secure delivery of shipments.
- Providing excellent customer service to all airline customers
This involves addressing customer queries, resolving complaints, and ensuring a positive experience for customers throughout their journey.
Skills and Expectations:
- Strong communication skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail
- Good knowledge of air ticketing systems and processes
- Proactive and quick problem-solving skills
- Ability to work well under pressure and in a fast-paced environment
- Basic computer skills
- Willingness to work flexible hours, including weekends and holidays
- Ability to work well in a team and collaborate with colleagues to ensure smooth operations.