- booking air tickets for customers: as an air ticketing executive, you will be responsible for helping customers book their flights by understanding their requirements and preferences.
- managing ground operations: you will need to coordinate with ground staff to ensure smooth operations at the airport and assist passengers with their queries and concerns.
- handling air cargo: as part of your role, you will be involved in managing air cargo shipments, including tracking, documentation, and handling any issues that may arise.
- providing customer assistance: you will be expected to provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive experience for all passengers.
required skills and expectations:
- strong communication skills: you should have clear and effective communication skills to interact with customers and colleagues.
- attention to detail: it is essential to pay attention to details while booking tickets, managing ground operations, and handling air cargo.
- basic computer skills: you should be comfortable using computer systems and software to make bookings, track cargo, and manage operations efficiently.
- customer service orientation: a customer-centric approach is necessary to ensure passenger satisfaction and handle any customer concerns promptly and effectively.