- Booking air tickets for customers: As an Air Ticketing Executive, you will be responsible for helping customers book their flights by understanding their requirements and preferences.
- Managing ground operations: You will need to coordinate with ground staff to ensure smooth operations at the airport and assist passengers with their queries and concerns.
- Handling air cargo: As part of your role, you will be involved in managing air cargo shipments, including tracking, documentation, and handling any issues that may arise.
- Providing customer assistance: You will be expected to provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive experience for all passengers.
Required Skills and Expectations:
- Strong communication skills: You should have clear and effective communication skills to interact with customers and colleagues.
- Attention to detail: It is essential to pay attention to details while booking tickets, managing ground operations, and handling air cargo.
- Basic computer skills: You should be comfortable using computer systems and software to make bookings, track cargo, and manage operations efficiently.
- Customer service orientation: A customer-centric approach is necessary to ensure passenger satisfaction and handle any customer concerns promptly and effectively.