As an Air Ticketing Executive, you will be responsible for managing the ticket booking process for our clients, ensuring a seamless travel experience. This position is suitable for candidates with little to no experience.
**Key Responsibilities:**
- **Ticket Booking:** Handle the end-to-end booking process for airline tickets, ensuring accuracy and efficiency for customer requests.
- **Customer Service:** Provide excellent support to customers, addressing inquiries related to flight schedules, prices, and ticketing policies.
- **Reservation Management:** Update and maintain the reservation system, making sure that all bookings are recorded accurately and swiftly.
- **Problem Resolution:** Assist in resolving issues related to cancellations, refunds, and ticket changes, ensuring customer satisfaction.
- **Documentation:** Prepare and manage all necessary travel documents, including e-tickets, itineraries, and invoices for clients.
**Required Skills and Expectations:**
Candidates should have a basic understanding of airline operations and ticketing processes. Strong communication skills are essential, as you will interact with clients and airlines frequently. Attention to detail is crucial for accurate data entry and documentation. A proactive approach to solving problems and a willingness to learn will be highly valued. Familiarity with computers and basic software applications is required, as you will be using various online booking systems. The ideal candidate is expected to be punctual, reliable, and able to work well in a team environment.