- Responsible for booking and issuing air tickets for customers: The air ticketing executive will be in charge of handling ticket reservations, issuing flight tickets, and providing customers with travel information related to their bookings.
- Assisting customers with their travel inquiries: The candidate will need to have excellent communication skills to effectively assist customers with their travel inquiries, provide booking details, and address any concerns or issues they may have.
- Coordinating with airlines for ticket availability and pricing: The air ticketing executive will need to collaborate with various airlines to check for ticket availability, pricing, and other related information to ensure smooth booking processes for customers.
- Keeping updated on airline rules and regulations: It is essential for the candidate to stay informed about airline rules, regulations, and policies to provide accurate information to customers and avoid any booking errors or issues.
- Handling changes or cancellations in bookings: The candidate should be able to efficiently manage changes or cancellations in bookings, assist customers in rebooking flights, and process refunds if necessary.
Skills and Expectations:
- Strong communication skills to interact effectively with customers and airline representatives.
- Attention to detail to accurately process bookings and handle customer inquiries.
- Good organizational skills to manage bookings efficiently and handle multiple tasks simultaneously.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Basic computer literacy to navigate booking systems and software effectively.