We are looking for a dedicated Air Ticketing Executive to join our team in Koch Bihar, India. This role is ideal for individuals seeking to begin their career in the travel industry, ensuring efficient booking and excellent customer service.
Key Responsibilities:
1. **Flight Booking**: You will assist customers in booking flights by understanding their travel needs, offering suitable options, and completing the booking process accurately.
2. **Customer Assistance**: Address inquiries and provide information about flight schedules, prices, and travel policies, ensuring all interactions are friendly and professional.
3. **Ticket Changes and Cancellations**: Manage requests for ticket modifications or cancellations, processing these changes in a timely manner while adhering to company policies.
4. **Documentation and Record Keeping**: Maintain accurate records of bookings, changes, and customer interactions, ensuring compliance with internal protocols and helping to streamline operations.
Required Skills and Expectations:
The ideal candidate should have a minimum of a 10th-grade education and possess strong communication skills to interact effectively with customers. Attention to detail is critical for managing bookings and data accurately. Basic computer knowledge will help you navigate booking systems efficiently. A positive attitude and willingness to learn will enable you to grow in this entry-level role, contributing to a supportive and collaborative team environment. Candidates with no prior experience are encouraged to apply, as training will be provided.