- book and issue air tickets for customers: the air ticketing executive will be responsible for booking and issuing air tickets for customers, ensuring accuracy and efficiency in the process.
- coordinate with airlines and travel agencies: this role involves communicating with airlines and travel agencies to gather information on flight schedules, availability, and pricing to provide the best options to customers.
- handle customer queries and concerns: the air ticketing executive will be required to assist customers with any queries or concerns they may have regarding their air travel bookings, providing excellent customer service at all times.
- manage ticket cancellations and changes: this position involves handling ticket cancellations, changes, and refunds as per the airline policies and customer requests, ensuring a smooth and hassle-free experience for customers.
required skills and expectations:
- basic computer skills: the air ticketing executive should have basic computer skills to navigate booking systems, websites, and email communication efficiently.
- strong attention to detail: accuracy is key in air ticketing, so the ability to pay close attention to details is essential for this role.
- excellent communication skills: clear and effective communication with customers, airlines, and travel agencies is crucial in this role.
- ability to work under pressure: the nature of the job may require handling multiple bookings and customer inquiries simultaneously, so the ability to work under pressure is important.