- Book and issue air tickets for customers: The Air Ticketing Executive will be responsible for booking and issuing air tickets for customers, ensuring accuracy and efficiency in the process.
- Coordinate with airlines and travel agencies: This role involves communicating with airlines and travel agencies to gather information on flight schedules, availability, and pricing to provide the best options to customers.
- Handle customer queries and concerns: The Air Ticketing Executive will be required to assist customers with any queries or concerns they may have regarding their air travel bookings, providing excellent customer service at all times.
- Manage ticket cancellations and changes: This position involves handling ticket cancellations, changes, and refunds as per the airline policies and customer requests, ensuring a smooth and hassle-free experience for customers.
Required Skills and Expectations:
- Basic computer skills: The Air Ticketing Executive should have basic computer skills to navigate booking systems, websites, and email communication efficiently.
- Strong attention to detail: Accuracy is key in air ticketing, so the ability to pay close attention to details is essential for this role.
- Excellent communication skills: Clear and effective communication with customers, airlines, and travel agencies is crucial in this role.
- Ability to work under pressure: The nature of the job may require handling multiple bookings and customer inquiries simultaneously, so the ability to work under pressure is important.