- key responsibilities:
1. process ticket reservations: making and confirming flight reservations for customers accurately and efficiently.
2. handle customer inquiries: responding to customer inquiries and providing information regarding flight schedules, fares, and any other relevant details.
3. issue tickets: issuing tickets to passengers after confirming their reservations and ensuring all necessary information is provided.
4. manage bookings: keeping track of bookings, cancellations, and changes in flight schedules to ensure smooth operations.
5. coordinate with airlines: communicating with airlines to resolve any issues related to bookings, flight timings, or passenger concerns.
- required skills and expectations:
1. good communication skills: ability to effectively communicate with customers and airline staff.
2. attention to detail: being meticulous in processing reservations and issuing tickets accurately.
3. basic computer skills: proficiency in using computer systems and software for ticketing purposes.
4. customer service oriented: prioritizing customer satisfaction and addressing their needs promptly.
5. ability to work under pressure: handling multiple bookings and inquiries efficiently, especially during peak hours.