- Key Responsibilities:
1. Process Ticket Reservations: Making and confirming flight reservations for customers accurately and efficiently.
2. Handle Customer Inquiries: Responding to customer inquiries and providing information regarding flight schedules, fares, and any other relevant details.
3. Issue Tickets: Issuing tickets to passengers after confirming their reservations and ensuring all necessary information is provided.
4. Manage Bookings: Keeping track of bookings, cancellations, and changes in flight schedules to ensure smooth operations.
5. Coordinate with Airlines: Communicating with airlines to resolve any issues related to bookings, flight timings, or passenger concerns.
- Required Skills and Expectations:
1. Good Communication Skills: Ability to effectively communicate with customers and airline staff.
2. Attention to Detail: Being meticulous in processing reservations and issuing tickets accurately.
3. Basic Computer Skills: Proficiency in using computer systems and software for ticketing purposes.
4. Customer Service Oriented: Prioritizing customer satisfaction and addressing their needs promptly.
5. Ability to Work Under Pressure: Handling multiple bookings and inquiries efficiently, especially during peak hours.