- Process air ticket bookings for customers: Using computerized systems, the air ticketing executive will be responsible for booking flights, issuing tickets, and providing customers with necessary information regarding their travel.
- Coordinate with airlines and travel agencies: Communicate and coordinate with airlines and travel agencies to ensure smooth booking and travel arrangements for customers.
- Handle customer inquiries and resolve issues: Respond to customer inquiries regarding flights, fares, schedules, and other related concerns. Resolve any issues or complaints customers may have in a professional and timely manner.
- Assist in ground management and ground staff coordination: Work closely with ground staff to ensure smooth functioning of airport operations. Assist in coordinating ground activities such as baggage handling, aircraft fueling, and passenger boarding.
- Manage air freight and air cargo logistics: Coordinate and oversee the shipment of air freight and air cargo. Ensure timely delivery and safe handling of goods.
Skills and Expectations:
- Strong communication skills: Ability to communicate effectively with customers, airlines, and travel agencies.
- Attention to detail: Must be detail-oriented to accurately process ticket bookings and handle logistics.
- Computer proficiency: Familiarity with computerized ticketing systems and software.
- Customer service orientation: A customer-focused approach to address customer inquiries and concerns.
- Ability to work under pressure: Capable of handling a fast-paced work environment and managing multiple tasks efficiently.