- process air ticket bookings for customers: using computerized systems, the air ticketing executive will be responsible for booking flights, issuing tickets, and providing customers with necessary information regarding their travel.
- coordinate with airlines and travel agencies: communicate and coordinate with airlines and travel agencies to ensure smooth booking and travel arrangements for customers.
- handle customer inquiries and resolve issues: respond to customer inquiries regarding flights, fares, schedules, and other related concerns. resolve any issues or complaints customers may have in a professional and timely manner.
- assist in ground management and ground staff coordination: work closely with ground staff to ensure smooth functioning of airport operations. assist in coordinating ground activities such as baggage handling, aircraft fueling, and passenger boarding.
- manage air freight and air cargo logistics: coordinate and oversee the shipment of air freight and air cargo. ensure timely delivery and safe handling of goods.
skills and expectations:
- strong communication skills: ability to communicate effectively with customers, airlines, and travel agencies.
- attention to detail: must be detail-oriented to accurately process ticket bookings and handle logistics.
- computer proficiency: familiarity with computerized ticketing systems and software.
- customer service orientation: a customer-focused approach to address customer inquiries and concerns.
- ability to work under pressure: capable of handling a fast-paced work environment and managing multiple tasks efficiently.