- handle booking and reservations: responsible for booking and confirming airline tickets for customers according to their preferences and requirements.
- provide customer service: assist customers with inquiries, changes to their bookings, and resolving any issues or complaints related to their air travel.
- coordinate with airlines: communicate with airlines to check flight schedules, availability, and any special requests from customers.
- manage ground operations: oversee the smooth operations of ground handling services such as luggage handling, check-in procedures, and coordinating with airport authorities.
- process air freight: handle the booking and processing of air freight shipments, ensuring proper documentation and adherence to airline regulations.
skills and expectations:
- strong communication skills: ability to effectively communicate with customers, airlines, and other staff members to ensure smooth operations and customer satisfaction.
- attention to detail: must pay close attention to details when making bookings, processing air freight, and coordinating ground operations to avoid errors and ensure a seamless travel experience.
- knowledge of airline industry: familiarity with airline ticketing procedures, ground handling operations, and air freight logistics is required to perform the job efficiently.
- ability to work under pressure: should be able to work efficiently in a fast-paced environment, handling multiple tasks simultaneously while maintaining high service standards.