- Handle booking and reservations: Responsible for booking and confirming airline tickets for customers according to their preferences and requirements.
- Provide customer service: Assist customers with inquiries, changes to their bookings, and resolving any issues or complaints related to their air travel.
- Coordinate with airlines: Communicate with airlines to check flight schedules, availability, and any special requests from customers.
- Manage ground operations: Oversee the smooth operations of ground handling services such as luggage handling, check-in procedures, and coordinating with airport authorities.
- Process air freight: Handle the booking and processing of air freight shipments, ensuring proper documentation and adherence to airline regulations.
Skills and Expectations:
- Strong communication skills: Ability to effectively communicate with customers, airlines, and other staff members to ensure smooth operations and customer satisfaction.
- Attention to detail: Must pay close attention to details when making bookings, processing air freight, and coordinating ground operations to avoid errors and ensure a seamless travel experience.
- Knowledge of airline industry: Familiarity with airline ticketing procedures, ground handling operations, and air freight logistics is required to perform the job efficiently.
- Ability to work under pressure: Should be able to work efficiently in a fast-paced environment, handling multiple tasks simultaneously while maintaining high service standards.