We are looking for an Air Ticketing Executive based in Raipur. This is a full-time role that requires a commitment to delivering excellent customer service. The ideal candidate should be enthusiastic about travel and able to handle various booking and ticketing tasks efficiently.
Key Responsibilities:
- Booking Air Tickets: You will assist customers in booking round-trip, one-way, or multi-city flights based on their travel preferences and budgets.
- Managing Ticket Changes: Handle customer requests for changes to existing bookings, ensuring that changes are processed quickly while informing clients of applicable fees.
- Providing Customer Support: Answer customer inquiries via phone or email regarding flight schedules, fares, and policies, ensuring a high level of service.
- Processing Payments: Accurately process payments for ticket bookings and manage any related financial transactions.
- Maintaining Records: Keep detailed records of all bookings and transactions for future reference and account reconciliation.
Required Skills and Expectations:
- Communication Skills: Good verbal and written communication skills are essential to interact efficiently with customers and colleagues.
- Attention to Detail: You must pay close attention to detail to avoid errors in bookings and transactions.
- Customer Service Orientation: A helpful and friendly attitude is important in providing a positive experience for travelers.
- Basic Computer Skills: Familiarity with booking software and general computer operations is necessary, along with a willingness to learn.
- Team Player: Ability to work collaboratively in a fast-paced environment and support team members as needed.
This position is suitable for candidates with 0 to 1 year of experience, and a minimum education level of 10th pass is required.