We are looking for an Air Ticketing Executive based in Raipur. This is a full-time role that requires a commitment to delivering excellent customer service. The ideal candidate should be enthusiastic about travel and able to handle various booking and ticketing tasks efficiently.
**Key Responsibilities:**
- **Booking Air Tickets:** You will assist customers in booking round-trip, one-way, or multi-city flights based on their travel preferences and budgets.
- **Managing Ticket Changes:** Handle customer requests for changes to existing bookings, ensuring that changes are processed quickly while informing clients of applicable fees.
- **Providing Customer Support:** Answer customer inquiries via phone or email regarding flight schedules, fares, and policies, ensuring a high level of service.
- **Processing Payments:** Accurately process payments for ticket bookings and manage any related financial transactions.
- **Maintaining Records:** Keep detailed records of all bookings and transactions for future reference and account reconciliation.
**Required Skills and Expectations:**
- **Communication Skills:** Good verbal and written communication skills are essential to interact efficiently with customers and colleagues.
- **Attention to Detail:** You must pay close attention to detail to avoid errors in bookings and transactions.
- **Customer Service Orientation:** A helpful and friendly attitude is important in providing a positive experience for travelers.
- **Basic Computer Skills:** Familiarity with booking software and general computer operations is necessary, along with a willingness to learn.
- **Team Player:** Ability to work collaboratively in a fast-paced environment and support team members as needed.
This position is suitable for candidates with 0 to 1 year of experience, and a minimum education level of 10th pass is required.