Freshers & Experience || Full Time || Air Ticketing Executive

Fly Careers

0 - 1 Years
20 Openings
2.3 - 5.5 Lac/Yr
Posted 40 days ago
Face-to-Face interview
Patna

Key Skills

Customer Relationship Air Ticketing Ticket Booking

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Job Description

As an Air Ticketing Executive, you will play a crucial role in assisting customers with their travel needs and ensuring smooth ticketing processes. Your work will involve various tasks related to air travel arrangements and customer service.

**Key Responsibilities:**

- **Ticket Booking:** You will be responsible for booking air tickets for customers based on their travel plans, ensuring accuracy and adherence to their preferences.

- **Customer Assistance:** Provide prompt and friendly assistance to customers regarding flight schedules, availability, fares, and other travel-related inquiries.

- **Reservation Management:** Manage and maintain flight reservations, updating customers with any changes or cancellations in their itineraries.

- **Payments Handling:** Process payments for ticket bookings and issue e-tickets, ensuring all financial transactions are accurate and documented.

- **Problem Solving:** Address and resolve any issues or complaints that customers may have regarding their tickets or travel arrangements.

**Required Skills and Expectations:**

- Strong communication skills are essential for effectively interacting with customers and understanding their needs.

- Basic knowledge of ticketing systems and procedures is preferred but not mandatory; training will be provided for the right candidate.

- A keen attention to detail is important to ensure accurate bookings and prevent errors that could lead to customer dissatisfaction.

- The ability to work in a fast-paced environment and manage multiple tasks efficiently is crucial for success in this role.

- Candidates should be open to learning and adapting to new systems and processes as needed.