We are looking for a motivated Air Ticketing Executive to join our team in Kolkata. This position requires a detail-oriented individual who will help customers with flight bookings and provide excellent service.
In this role, you will be responsible for:
1. **Booking Flights**: Assist customers in selecting flights and making reservations based on their preferences, ensuring that all information is accurate and up-to-date.
2. **Handling Customer Inquiries**: Respond to customer queries related to travel options, ticket prices, and airline policies, providing quick and helpful information to ensure satisfaction.
3. **Processing Payments**: Manage payment processing for flight tickets, ensuring all transactions are secure and completed accurately.
4. **Issuing and Modifying Tickets**: Issue, change, or cancel tickets as needed, keeping track of all changes and following airline procedures.
5. **Maintaining Records**: Keep detailed records of bookings and customer interactions, ensuring compliance with company policies and procedures.
The ideal candidate will have good communication skills, a basic understanding of ticketing systems, and a customer-focused attitude. You should be able to work well under pressure and handle multiple tasks efficiently. A willingness to learn and adapt to new technologies and travel regulations is also important. Candidates with a passion for travel and strong attention to detail will excel in this position.