Air Ticketing Executive (Freshers) Kolkata

key responsibilities:

1. handling ticket reservations: making and confirming flight reservations for customers according to their preferences and budget.

2. providing information: assisting customers with queries regarding flight schedules, fares, policies, and any other relevant information.

3. issuing tickets: issuing and printing tickets for confirmed bookings, ensuring accuracy and compliance with airline regulations.

4. resolving issues: addressing customer complaints, cancellations, or changes in itinerary with efficiency and professionalism.

5. coordination: collaborating with airlines, travel agencies, and other departments to ensure smooth processing of ticketing procedures.

6. record keeping: maintaining accurate records of ticket sales, transactions, and customer details for future reference and analysis.

required skills and expectations:

1. excellent communication skills: ability to effectively communicate with customers, colleagues, and airline representatives.

2. attention to detail: ensuring accuracy in ticketing procedures and documentation to avoid errors and discrepancies.

3. customer service orientation: putting customer satisfaction as a top priority by addressing their needs and concerns promptly.

4. basic computer knowledge: proficiency in using ticketing software, email communication, and online booking systems.

5. adaptability: willingness to learn and adapt to changing airline policies, procedures, and technology advancements in the industry.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Air Ticketing Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  kolkata, india