Air Ticketing Executive (Freshers) Kolkata

Key responsibilities:

1. Handling ticket reservations: Making and confirming flight reservations for customers according to their preferences and budget.

2. Providing information: Assisting customers with queries regarding flight schedules, fares, policies, and any other relevant information.

3. Issuing tickets: Issuing and printing tickets for confirmed bookings, ensuring accuracy and compliance with airline regulations.

4. Resolving issues: Addressing customer complaints, cancellations, or changes in itinerary with efficiency and professionalism.

5. Coordination: Collaborating with airlines, travel agencies, and other departments to ensure smooth processing of ticketing procedures.

6. Record keeping: Maintaining accurate records of ticket sales, transactions, and customer details for future reference and analysis.

Required skills and expectations:

1. Excellent communication skills: Ability to effectively communicate with customers, colleagues, and airline representatives.

2. Attention to detail: Ensuring accuracy in ticketing procedures and documentation to avoid errors and discrepancies.

3. Customer service orientation: Putting customer satisfaction as a top priority by addressing their needs and concerns promptly.

4. Basic computer knowledge: Proficiency in using ticketing software, email communication, and online booking systems.

5. Adaptability: Willingness to learn and adapt to changing airline policies, procedures, and technology advancements in the industry.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Air Ticketing Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  kolkata, india