- handle customer inquiries and provide information about flight schedules, availability, and ticket prices: the air ticketing executive will be responsible for assisting customers with their inquiries regarding flight schedules, availability, and ticket prices. they must be knowledgeable about different airlines and their services to provide accurate information to customers.
- book flights for customers based on their preferences and budget: the role involves booking flights for customers based on their travel preferences, including preferred airlines, seating options, and budget constraints. the air ticketing executive should be able to efficiently navigate airline booking systems to secure the best flights for customers.
- manage customer relationships and address any issues or complaints: building strong customer relationships is crucial in this role. the air ticketing executive must address any issues or complaints that arise during the booking process or after ticket issuance to ensure customer satisfaction.
- ensure accurate data entry and documentation for ticket bookings: this role requires attention to detail to ensure that all data entered for ticket bookings is accurate. the air ticketing executive will also be responsible for maintaining proper documentation of all transactions.
required skills and expectations:
- strong communication skills: the air ticketing executive should have excellent verbal and written communication skills to effectively interact with customers and airline representatives.
- basic computer knowledge: proficiency in basic computer skills is necessary for navigating airline booking systems and entering customer information accurately.
- ability to work in a fast-paced environment: the role may involve handling multiple customer inquiries simultaneously, so the air ticketing executive should be able to work efficiently in a fast-paced environment.
- customer service orientation: a customer-centric approach is essential in this role to provide exceptional service and build positive customer relationships.