An Air Ticketing Agent's job is to assist passengers with booking, ticketing, and check-in, ensuring a smooth travel experience. They handle customer inquiries, resolve ticketing issues, and provide information about flights, schedules, and policies. This involves working with various ticketing systems, managing reservations, and adhering to airline regulations.
Key Responsibilities:
Booking and Ticketing: Assist passengers with booking flights, issuing tickets, and managing reservations.
Customer Service: Handle customer inquiries, resolve ticketing issues, and provide information about flight schedules, fares, and policies.
Check-in and Boarding: Handle check-in procedures, verify passenger identification, and issue boarding passes.
Baggage Handling: Assist with luggage tagging and ensure compliance with baggage regulations.
Compliance: Ensure compliance with airline, FAA, and TSA regulations.
Technical Proficiency: Operate computer systems for ticketing and reservations.
Coordination: Coordinate with other airport staff to ensure smooth operations.
Skills:
Strong customer service skills, Proficiency in ticketing systems, Problem-solving skills, Communication skills, and Physical stamina.