- Key responsibilities:
1. Ticket Booking: You will be responsible for booking air tickets for customers based on their travel needs and preferences.
2. Customer Service: Provide excellent customer service by assisting customers with their ticketing queries, changes, and cancellations.
3. Itinerary Planning: Assist customers in planning their travel itineraries by suggesting flight options and routes.
4. Payment Processing: Process ticket payments accurately and in a timely manner.
5. Documentation: Maintain records of ticket bookings, customer details, and payment receipts.
- Required skills and expectations:
1. Good communication skills to interact effectively with customers and team members.
2. Basic computer knowledge to use ticket booking software and process payments.
3. Attention to detail to ensure accurate recording of customer information and ticket bookings.
4. Ability to multi-task and work efficiently in a fast-paced environment.
5. Willingness to learn and adapt to changing customer needs and industry trends.