Fresher hiring for Air Ticketing Agent

Flyhie Aviation

0 - 1 Years
56 Openings
3.0 - 5.5 Lac/Yr
Posted 3 days ago
Face-to-Face interview
Durgapur

Key Skills

Air Ticketing Air Freight Air Ticketing Reservation

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Job Description

The role of an Air Ticketing Agent involves assisting customers in booking air tickets and providing excellent service throughout the process.

**Key Responsibilities:**

- **Ticket Booking:** Assist customers in selecting and booking air tickets based on their travel preferences and budget, ensuring they receive the best available options.

- **Customer Service:** Provide high-quality customer support by answering inquiries regarding flight schedules, fares, and policies, ensuring a positive travel experience.

- **Document Verification:** Ensure all necessary travel documents and identification are valid and correct, making the check-in process smooth for passengers.

- **Reservation Management:** Maintain records of ticket bookings and cancellations, efficiently managing any changes to reservations as per customer requests.

- **Collaboration with Airlines:** Communicate with airlines for ticket availability, pricing, and updates, ensuring accurate information is relayed to customers.

- **Problem-Solving:** Address any issues or concerns raised by customers promptly, providing effective solutions to enhance customer satisfaction.

**Required Skills and Expectations:**

Candidates should possess excellent communication and interpersonal skills to effectively interact with customers. Basic knowledge of ticketing software and systems is advantageous but not mandatory for fresh graduates. Attention to detail is crucial for verifying travel documents and processing bookings accurately. Candidates should be able to work well under pressure and handle multiple tasks efficiently in a fast-paced environment. A positive attitude and a willingness to learn are highly valued in this role.