- **Key Responsibilities:**
1. Handle flight reservations: You will be responsible for booking and confirming flight tickets for customers based on their preferences and availability.
2. Provide customer service: Assist customers with inquiries, changes in bookings, cancellations, and other requests related to their flight bookings.
3. Process payments: Collect payments from customers for their flight bookings and issue tickets accordingly.
4. Handle documentation: Ensure all necessary paperwork and documentation related to flight bookings are accurately processed and filed.
5. Coordinate with airlines: Communicate with airlines to check availability, confirm bookings, and resolve any issues that may arise during the booking process.
- **Required Skills and Expectations:**
1. Strong communication skills: Ability to effectively communicate with customers and airlines to ensure smooth booking processes.
2. Attention to detail: Must pay close attention to details to accurately process bookings and documentation.
3. Basic computer skills: Proficiency in using computer systems and software for booking flights and processing payments.
4. Customer service orientation: A focus on providing excellent customer service to ensure customer satisfaction and loyalty.
5. Ability to work in a fast-paced environment: Capable of handling multiple bookings and inquiries simultaneously in a high-pressure environment.