As an Airport Ground Staff member at Dumdum Kolkata, you will be responsible for assisting passengers during their airport experience. This includes checking in passengers, handling baggage, and ensuring a smooth boarding process. You will also be expected to provide excellent customer service by answering passenger inquiries and resolving any issues that may arise.
Key Responsibilities:
1. Assisting passengers during check-in and boarding processes: You will be responsible for checking in passengers, issuing boarding passes, and ensuring a smooth boarding process for flights.
2. Handling baggage: You will be required to handle passenger baggage, including tagging, loading, and unloading luggage from aircraft.
3. Providing excellent customer service: As a frontline staff member, you will be expected to answer passenger inquiries, provide information about flights, and assist with any issues that may arise during their airport experience.
4. Following safety and security protocols: You will be trained to follow all safety and security procedures to ensure the well-being of passengers and staff members.
Required Skills and Expectations:
- Must be a 12th pass with no previous experience required.
- Excellent communication skills and the ability to work well in a fast-paced environment.
- Strong customer service skills and a friendly demeanor.
- Ability to work well in a team and follow instructions accurately.
- Willingness to work flexible hours, including weekends and holidays.