- Greet passengers: Welcome passengers on board with a friendly and polite attitude, providing a positive first impression of the airline.
- Ensure passenger safety: Demonstrate the safety procedures and protocols, and assist passengers in case of emergencies or turbulence.
- Serve refreshments: Offer food and beverages to passengers, ensuring that dietary restrictions and preferences are taken into account.
- Attend to passenger needs: Respond to passenger queries and requests promptly and professionally, ensuring a high level of customer satisfaction throughout the flight.
- Maintain cabin cleanliness: Keep the cabin area clean and organized, including restocking supplies and disposing of waste appropriately.
- Assist with disembarkation: Aid passengers in safely disembarking the aircraft, providing guidance and assistance as needed.
Required Skills and Expectations:
- Excellent communication skills to interact effectively with passengers and communicate important information clearly.
- Strong customer management abilities to handle various passenger needs and ensure a comfortable and pleasant travel experience.
- Ability to remain calm and composed under pressure, especially during emergencies or challenging situations.
- Physically fit to assist passengers with luggage and move around the cabin comfortably.
- Willingness to work irregular hours, including weekends and holidays, to accommodate flight schedules.