- greet passengers: welcome passengers on board with a friendly and polite attitude, providing a positive first impression of the airline.
- ensure passenger safety: demonstrate the safety procedures and protocols, and assist passengers in case of emergencies or turbulence.
- serve refreshments: offer food and beverages to passengers, ensuring that dietary restrictions and preferences are taken into account.
- attend to passenger needs: respond to passenger queries and requests promptly and professionally, ensuring a high level of customer satisfaction throughout the flight.
- maintain cabin cleanliness: keep the cabin area clean and organized, including restocking supplies and disposing of waste appropriately.
- assist with disembarkation: aid passengers in safely disembarking the aircraft, providing guidance and assistance as needed.
required skills and expectations:
- excellent communication skills to interact effectively with passengers and communicate important information clearly.
- strong customer management abilities to handle various passenger needs and ensure a comfortable and pleasant travel experience.
- ability to remain calm and composed under pressure, especially during emergencies or challenging situations.
- physically fit to assist passengers with luggage and move around the cabin comfortably.
- willingness to work irregular hours, including weekends and holidays, to accommodate flight schedules.