- coordinate and manage air cargo shipments: as an air cargo executive, you will be responsible for overseeing the logistics of air cargo shipments, ensuring timely delivery and efficient handling of goods.
- communicate with clients and airlines: you will be required to maintain communication with clients to understand their needs and preferences, as well as coordinate with airlines to schedule shipments and resolve any issues that may arise during transit.
- handle documentation and paperwork: one of your key responsibilities will be to manage all necessary documentation and paperwork related to air cargo shipments, including customs forms, invoices, and bills of lading.
- assist in resolving customer inquiries and concerns: you will need to address any customer inquiries or concerns regarding their air cargo shipments, providing updates on delivery status and resolving any issues promptly and professionally.
- maintain accuracy and attention to detail: a high level of accuracy and attention to detail is essential in this role to ensure that all air cargo shipments are processed correctly and reach their intended destination without any errors.
required skills and expectations:
- good communication skills: excellent verbal and written communication skills are essential for effectively liaising with clients, airlines, and other stakeholders involved in air cargo operations.
- customer management skills: the ability to manage customer relationships, address concerns, and provide high-quality service is crucial in this role to ensure customer satisfaction and repeat business.
- ability to work under pressure: the role of an air cargo executive can be fast-paced and challenging, so the ability to work well under pressure and meet tight deadlines is important.
- basic computer skills: proficiency in using computer software for managing documentation, communication, and tracking shipments is required for this role.