1. JOB PURPOSE
The Senior Administrative & Guest Relationship Manager will be responsible for managing the daily administrative operations, guest relations, reservations, staff coordination, financial records, and overall operational efficiency of Samarth Homestay.
The primary objective of this position is to ensure excellent guest satisfaction, smooth property operations, effective staff management, and professional administrative support while maintaining the hospitality standards established by Samarth Homestay.
2. KEY RESPONSIBILITIES
A. Guest Relationship Management
Welcome guests and ensure a professional and friendly check-in and check-out experience.
Handle guest inquiries through telephone, WhatsApp, email, website, and online booking platforms.
Manage guest reservations, booking confirmations, cancellations, and modifications.
Maintain accurate guest registration records and identification documents as required by applicable regulations.
Address guest complaints and concerns promptly and professionally.
Collect guest feedback and ensure continuous improvement in guest satisfaction.
Maintain positive relationships with existing guests and encourage repeat bookings.
Coordinate special guest requirements and arrangements.
B. Administrative & Office Management
Manage daily administrative activities and office operations.
Maintain proper documentation, filing systems, and official records.
Handle incoming and outgoing correspondence.
Maintain office stationery, supplies, and inventory records.
Coordinate with management regarding daily activities and operational requirements.
Prepare daily, weekly, and monthly administrative reports.
Ensure confidentiality of company and guest information.
Maintain professional communication with vendors, service providers, and other stakeholders.
C. Staff Management & Supervision
Supervise housekeeping, cleaning, maintenance, and support staff.
Prepare staff duty rosters, attendance records, and weekly schedules.
Monitor staff performance, discipline, and punctuality.
Ensure rooms and common areas are maintained according to established cleanliness standards.
Coordinate staff responsibilities based on guest occupancy and operational requirements.
Report staffing issues and operational concerns to management.
Support the recruitment, training, and development of staff when required.
D. Booking & Reservation Management
Manage reservations received through online booking platforms, telephone, WhatsApp, and direct inquiries.
Maintain accurate booking calendars and room availability records.
Coordinate guest arrivals, departures, and room allocations.
Ensure timely communication of booking confirmations and payment details.
Maintain booking records and prepare occupancy reports.
Support promotional activities and initiatives to improve occupancy and revenue.
E. Property Maintenance & Inventory Control
Monitor the cleanliness and maintenance of guest rooms, offices, and common areas.
Coordinate routine maintenance and repair activities.
Maintain records of furniture, equipment, linen, cleaning materials, and other property assets.
Monitor stock levels and coordinate necessary purchases.
Ensure proper utilization of company resources.
Immediately report major maintenance issues or property damage to management.
3. REQUIRED QUALIFICATIONS & EXPERIENCE
Educational Qualification:
Graduate in any discipline.
Preference will be given to candidates with qualifications in Business Administration, Hospitality Management, Commerce, or related fields.
4. WORKING CONDITIONS & BENEFITS
Salary: Attractive salary based on qualifications, experience, and interview performance.
Employment Type: Full-time.
Working Days: Sunday to Friday, subject to operational requirements.
Weekly Off: One day per week. An alternative day off may be arranged depending on guest occupancy and business requirements.
Medical Leave: 15 days per year, subject to company policy.
Annual Bonus: Performance-based bonus, subject to company growth and management approval.
Emergency Leave: Permitted with appropriate supporting documentation and management approval.
Work Location: Samarth Homestay, Kudal, Sindhudurg.
Career Development: Opportunities for professional growth and increased management responsibilities.
Experience
Fresher
No. of Openings
3
Education
12th Pass
Role
Administration Office Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Annual Bonus, Mobile Allowance
Fresher
3 Openings
Not Disclosed
Online interview
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