Activity Manager

Play Arena

Role and Responsibilities:

Operations

o Responsible for day to day operations activities such as Go karting, Bowling Alley, Laser Tag,

Paintball, Climbing,

Trampoline Park, Air Rifle shooting, Archery, ATV, etc

o Ensure all activities are available at the allotted time and are at 100% operational capacity

o Ability to multi-task, and change priorities constantly as needed in a fast-paced environment.

o Conduct day briefing for activity supervisors to ensure smooth operations for the days events.

o Responsible to prepare weekly and monthly maintenance roaster for activity.

o Oversee the service provided in each activity as per our company standards.

o Responsible for meeting full operating capacity of activities and Resolving customers issues with

non-availability of slots

o Recommend improvements to operational flows and reassigns staff as necessary

o Perform other tasks as assigned

Reports

o Responsible for updating day to day sales of each activity.

o Responsible for meeting sales target.

o Responsible for creating and maintaining daily Reports.

o Responsible for updating inventory reports and consumables usage reports.

o Responsible for overseeing slots allocation reports and need to take necessary action for betterment

of slots reservations.

o Oversee consumables utilization to ensure optimal usage and prevent wastage

o Ensure equipment is maintained properly to avoid down time and repairs.

o Ensure inventory of consumables and spares are at an optimal level for every activity.

Customer Service/ Customer flow

o Customer experience is standardized through efficient process flows at all activities.

o Performs daily walkthrough for cleanliness in Activity zone and to take action if required.

o Customer feedback is recorded and to take necessary action against the feedback.

o Ensure all customer touch points are as per standards expected at all times.

o Ensuring that the customer have a positive and memorable experience every time they visit.

Experience : 3 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Activity Manager

Industry Type : Manufacturing / Production / Quality

Gender : Male

Job Country : India