Activity Manager

Play Arena

role and responsibilities:

�� operations

o responsible for day to day operations activities such as go karting, bowling alley, laser tag,

paintball, climbing,

trampoline park, air rifle shooting, archery, atv, etc

o ensure all activities are available at the allotted time and are at 100% operational capacity

o ability to multi-task, and change priorities constantly as needed in a fast-paced environment.

o conduct day briefing for activity supervisors to ensure smooth operations for the day��s events.

o responsible to prepare weekly and monthly maintenance roaster for activity.

o oversee the service provided in each activity as per our company standards.

o responsible for meeting full operating capacity of activities and resolving customer��s issues with

non-availability of slots

o recommend improvements to operational flows and reassigns staff as necessary

o perform other tasks as assigned

�� reports

o responsible for updating day to day sales of each activity.

o responsible for meeting sales target.

o responsible for creating and maintaining daily reports.

o responsible for updating inventory reports and consumables usage reports.

o responsible for overseeing slots allocation reports and need to take necessary action for betterment

of slots reservations.

o oversee consumables utilization to ensure optimal usage and prevent wastage

o ensure equipment is maintained properly to avoid down time and repairs.

o ensure inventory of consumables and spares are at an optimal level for every activity.

�� customer service/ customer flow

o customer experience is standardized through efficient process flows at all activities.

o performs daily walkthrough for cleanliness in activity zone and to take action if required.

o customer feedback is recorded and to take necessary action against the feedback.

o ensure all customer touch points are as per standards expected at all times.

o ensuring that the customer have a positive and memorable experience every time they visit.

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Activity Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office