Telecalling Jobs in United Arab Emirates

Key highlights: Employment Visa 2-Year Contract Incentive Full Support (Food, Accommodation, Transport, Medical, insurance) Airport Pickup Over time DutyJob Description: Customer Care Agent in DUBAI to handle inbound/outbound calls, resolve customer queries, and deliver excellent service with incentives and overtime.Job Location: DUBAIKey ResponsibilitiesHandle inbound and outbound customer calls professionally, maintaining a polite and confident tone.Understand customer queries, provide accurate information, and offer quick, effective solutions.Record and update customer details, call notes, and complaints in the CRM/system accurately.Escalate complex issues to seniors/other departments and follow up to ensure full resolution.Salary & EarningsBasic salary: 3000 AEDAllowance: 500 AEDExtra commission and Incentive ProvidedWork ScheduleDuty hours 10 to 11 Hrs (including break)Working 6 days.Leave policy: As per Company Policy/Local Labour LawTerms & Conditions (T&C)Contract period: 2 YearsVisa type: Employment VisaAge range: 20 to 45Education requirement: 12thExperience: N/ALanguage: Fluent English Speaking compulsoryAccommodation: Provided by the company or including allowanceFood: Self or including allowanceTransport: Provided by the companyinsurance: Provided by the companyPassport: ECR/ECNR both accepted, (passport validity greater than 1 Year)Medical support: medical, insurance Provided by the companyMedical test: Gamca MedicalAirport Pickup: Provided by the companyOther All Benefits as per Local Labour LawDocuments Required (Single PDF)Passport: Complete Passport with cover page (Must be computer-scanned)Photo: Passport-Size Photo (white background, formal dress).Certificates: Higher Educational Certificate (Compulsory)Vocational: Certificates if Available (Optional)Experience letter: If Available (Optional)How to Apply (CTA)1. Where to apply (Job portal / WhatsApp / Email).2. What to send (CV + documents in one PDF).3. Subject line format (optional): Job Title Country Name.4. Selection process (CV shortlist/interview/trade test).

As a Telesales Executive, your main responsibilities will include making outbound calls to potential customers to promote and sell products or services. You will also be required to handle inbound calls from customers to answer inquiries and resolve complaints. Key skills required for this role include excellent communication and persuasion skills, as you will need to have a convincing power to sell products or services over the phone. You should also have a good understanding of marketing principles and be able to effectively communicate the benefits of the products or services.

URGENT HIRING for BPO/Call Center in Singapore, Dubai, United Kingdom/Poland/LuxembourgJOB DESCRIPTIONJob Overview: A BPO/Call Center job profile typically involves handling customer inquiries, resolving issues, and providing information about products or services, often in a fast-paced environment. EDUCATION QUALIFICATION: MINIMUM REQUIREMENTS DIPLOMAEXPERIENCE: FRESHERS/ EXPERIENCEBENEFITS: MEALS, ACCOMMODATION, MEDICAL INSURANCE, 30 PAID LEAVES ANNUALLY WITH AIRFARE TICKETSSalary : starting 2200$-upto 4000$Contact: NidhiContact# : 8826847129 available on whats app alsoEmail id: globalchannelhr10@gmail.comTERMS OF EMPLOYMENTPermanentFull-time (240 days including holiday).This is an annualized role so hours worked may vary from month to month.The salary will be paid monthly.OT (overtime) as per company requirements.For sending your application, send the below mentioned documentsResume10thMark sheet12thMarksheetDegree/DiplomaId Proof/PassportWE DO NOT CHARGE ANY FEES.For more information,Contact: NidhiContact# : 8826847129 available on whats app alsoEmail id: globalchannelhr10@gmail.com

We are looking for a Front office manager to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.ResponsibilitiesEnsure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customers requestsTroubleshoot emergenciesMonitor stock and order office suppliesEnsure proper mail distributionPrepare and monitor office budgetKeep updated records of office expenses and costsEnsure companys policies and security requirements are metRequirementsProven work experience as a Front desk manager or Reception managerHands on experience with office machines (e.g. fax machines and printers)Thorough knowledge of customer service, office management and basic bookkeeping proceduresProficiency in English (oral and written)Solid knowledge of MS Office, particularly Excel and WordExcellent communication and people skillsGood organizational and multitasking abilitiesProblem-solving skillsHigh School diploma; additional certification is a plus.

Job DescriptionRoles and ResponsibilitiesTo manage and inspire the Customer Engagement Team and your peers in other departments to elevate the customer service across all channels, above and beyond accepted industry standards.Reporting Operations DirectorResponsibilities To manage the processing and quality control of all orders, setting and managing the team to meet internal KPIs. Maintain the highest levels of customer communication across all channels with a view to hitting 100% first call resolution Manage the process for undelivered items aspiring to a 0% return rate Constantly monitor and improve the returns and cancellations process with a view to ensuring that returns are picked up and processed within 48 hours Collaborate with other departments (Content/Buying) to ensure that up to date customer feedback is being used to constantly enhance our service offering and customer service. Set and aim to exceed industry standard service levels for call responses (80%) Proactively seek ways to continuously enhance customer service levels through all call centre processes Liaise with other departments to access and analyse Inbound and Outbound data with a view to ongoing performance improvement and to set, manage and drive stretch KPIs for customer service. To create operational processes which enable the CEM to focus on strategic engagement with our customer base that will move the customer service beyond a reactive point of contact. To Inspire, train, and motivate members of the Customer Engagement to constantly improve and develop both themselves and the customer service. To evangelise across all teams, including the Senior Management Team, the value and importance of customer orientation. Support and advise on the implementation of new processes and workflow through Warehouse and delivery operations to constantly ensure all supply chain processes are aligned with delivery of a superlative customer service. To generate and